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FAQS

What will happen at my first appointment?

You will recieve a 15 minute complimentary consultation prior to your treatment, where we will require details of your medical history, injuries or physical issues, in order to complete the necessary client intake form, and discuss your treatment.

You will be in a private room with an area set aside for your clothing and personal belongings, which will remain with you at all times. 

You will then be given time alone to disrobe to your underwear and lie on the massage coach. The couch has plush warm towels to lie on, and a heated under blanket to keep your muscles warm.

You are covered at all times, with just the part of your body that is being massaged uncovered. When you are ready, your massage will begin.

When your massage is finished you will be left alone to dress. It is advised that you remain seated for a little while when you have been lying down for some time.

A helpful tip

Please drink water after your massage, to assist in the removal of toxins from your body.

Should I eat before my massage?

Avoid having a full tummy when you arrive for a massage, it's best to have a light meal.

What should I write on my client intake form?

Always list all medical history on your client intake form, and anything you may have concerns about no matter how small you think it may be. It is very important to list as there are certain medical conditions that should not receive massage. 

Clients who refuse to inform us of any conditions or consult a gp regarding any concerns or issues could result in receiving the wrong treatment for which CP Sports Massage can accept no responsibility.

Can I shower straight after my massage?

It is advisable not shower for about 8 hours afterwards, in order to gain maximum benefit from an aromatherapy massage.

Who can benefit from aromatherapy? 

Almost anyone. It has an amazing and relaxing effect on most people and for those suffering from illnesses it can be used as a complementary treatment. You must consult your doctor if your under going any form of treatment before receiving any aromatherapy treatment. 

How firm will my massage be?

Your massage can be either light or firm in pressure, and you can of course specify which you would prefer. When the massage begins you will be asked if the pressure is okay.

How do I pay for my treatment?

We accept payment by credit and debit card, bank transfer, PayPal or cash. Unless it is your first appointment, payment is at the time of treatment. 

How secure is your online store?

PayPal automatically encrypts your confidential information in transit, from your computer to ours, using the Secure Sockets Layer protocol (SSL) with and encryption key length of 128 bits, and Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. 

 

Voucher Terms & Conditions

Conditions to redeem CP Sports Massage vouchers. 

Vouchers are none refundable and cannot be exchanged for cash. 

If you would like a treatment that is more than your voucher you can pay the difference with cash or card. If the voucher is worth more than the treatment the remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited. 

This voucher will be considered null and void without an expiry date and authorised signature or any signs of copying or tampering. 

The gift voucher will not be replaced if lost, stolen or damaged. 

This voucher is only valid at CP Sports Massage.

In the event of a dispute, the decision of CP Sports Massage is final.

CP Sports Massage reserve the right to amend these terms and conditions without prior notice. 

It is not permitted to sell/ or exchange the vouchers. 

CP Sports Massage reserve the right to discontinue and voucher or to modify a voucher at anytime. If you have purchased one this will still be valid as long as used within the voucher expiry date. 

Terms & Conditions

CP Sports Massage is strictly a therapeutic massage service only.

CP Sports Massage do not accept telephone calls from withheld numbers.

CP Sports Massage only offer massage services to females, and males by referral.

We reserve the right to immediately terminate treatment due to any inappropriate conduct of the client. 

All clients are kindly asked to observe high standards of personal hygiene.

We reserve the right to withhold treatment from clients presenting certain health conditions, until the condition has been resolved. This applies in circumstances when giving treatment may pose a risk to client or therapist.

Clients are required to pay for their treatment on the day of the appointment.

Cancellation Policy

Single appointment cancellations require at least 24 hours notice, and the cancellation must be confirmed by telephone.

Pamper Party cancellations require at least 72 hours notice, and the cancellation must be confirmed by telephone.

CP Sports Massage reserve the right to withhold further treatment until any outstanding payments have been paid.